SMS & Privacy Policy

Effective 10/1/2026

Your Privacy

Roots & Wings Mental Health LLC respects your privacy. This policy describes information shared through our website and communications, along with our rules for recording appointments.

Information You Provide

When you contact the practice, you may provide your name, contact information, and appointment-related details. We use this information to respond to inquiries, coordinate appointments, and provide requested services.

Please avoid sending diagnoses, medical records, financial documents, or other sensitive information through ordinary email or public website messages. Use the patient portal or another secure method arranged with the practice.

Website Technology & Outside Services

Our website is hosted through WordPress. Hosting providers and connected services may process technical information such as IP addresses, browser information, and cookies. Their privacy practices apply to information they collect.

Appointment and patient-portal links direct visitors to Sessions Health. Other external links may take you to services with their own privacy policies.

Clinical Information

Medical records and information collected during treatment are addressed in the practice’s separate Notice of Privacy Practices and patient consent documents. This website policy does not replace those documents.

No Audio or Video Recording of Sessions

To protect privacy and support a confidential treatment environment, patients, caregivers, support persons, and other participants may not audio-record, video-record, screen-record, livestream, or photograph appointments without the clinician’s prior written permission.

This includes recording with phones, computers, smart devices, recording applications, or automated transcription and AI meeting assistants. Recording tools must be disabled before the appointment begins.

The practice does not routinely audio-record or video-record sessions. Any approved recording requires advance discussion and appropriate written consent from everyone involved.

If you need an accommodation to help you understand or remember treatment recommendations, please discuss it with the clinician before your appointment. Written instructions or other suitable accommodations can be arranged.

If unauthorized recording is discovered, the clinician may pause the appointment to address privacy concerns and determine how to continue care appropriately.

Communication & Emergencies

Ordinary email and text messages may have privacy limitations. Contacting the practice or requesting an appointment does not, by itself, establish a treatment relationship.

Website messages and email are not emergency services. For an emergency, call 911. For immediate crisis support in the United States, call or text 988.

Questions & Updates

For questions about this policy or secure communication options, contact Roots & Wings Mental Health LLC at (213) 559-1652 or 319-308-4433

We may update this policy as our services or practices change. The effective date above identifies the current version.

SMS Terms (Texting)

Text Messaging Privacy

We use your mobile number and SMS consent records to provide the messaging services you request. We do not sell or share mobile opt-in information or texting consent with third parties for marketing. We disclose this information only as necessary to deliver the messaging service or comply with applicable law.

Roots & Wings Mental Health LLC offers optional text messaging at 213-559-1652 or 319-308-4433 for inquiries and appointment scheduling.

Send START to opt in. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. You may also call 213-559-1652 or 319-308-4433 for help. Consent to texting is not a condition of receiving care.

Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for information about SMS data.

Standard SMS messages may be intercepted or viewed by others, including people with access to your phone. Secure messaging through Spruce and telephone communication are available as alternatives. Please use secure messaging for clinical information.

Texts are not monitored continuously and must not be used for urgent medical needs or emergencies. For emergencies, call 911. Contacting us does not by itself establish a provider–patient relationship.